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Privacy Policy

Effective Date: 24/03/2026

Business Name: Debbie Ferguson Upholstery

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1. Introduction
 
Debbie Ferguson Upholstery ("we", "us", "our") is committed to protecting and respecting your privacy. 

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. 
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2. Information We Collect
 

We may collect and process the following data:

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a) Information you provide to us 

  • Name

  • Email address

  • Phone number

  • Address (for collection/delivery)

  • Details about your furniture service or request

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b) Automatically collected data

  • IP address

  • Browser type and version

  • Pages visited on our website

  • Time and date of visits

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3. How We Use Your Information

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We use your data to:

  • Respond to enquiries and provide estimates or quotations

  • Deliver our upholstery services

  • Arrange collection and delivery where requested

  • Process payments

  • Improve our website and services

  • Comply with legal obligations​​

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4. Legal Basis for Processing

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We process your personal data under the following lawful bases:

  • Contract - to provide services you request

  • Legitimate interests - to improve our services and respond to enquiries

  • Legal obligation - to comply with applicable laws

  • Consent - where required (e.g. marketing communications​

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5. Sharing Your Data

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We do not sell your personal data.

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We may share your data with: 

  • Delivery or courier services

  • Payment processors

  • Professional advisors (e.g. accountants)

  • Legal or regulatory authorities if required

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All third parties are required to respect your data and comply with data protection laws.

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6. Data Retention

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We retain your personal data only for as long as necessary to:

  • Fulfil the purposes we collected it for

  • Meet legal, accounting, or reporting requirements

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7. Your Rights

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Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing

  • Request restriction of processing

  • Request transfer of your data

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You also have the right to lodge a complaint with the Information Commissioner's Office (ICO)​

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8. Cookies

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Our website may use cookies to improve user experience.  These may include:

  • Essential cookies for website functionality

  • Analytics cookies to understand usage

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You can control or disable cookies through your browser settings.

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9. Data Security

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We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

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10. Third-Party Links

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Our website may contain links to external websites.  We are not responsible for their privacy policies or practices.

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11. Changes to This Policy​​​

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We may update this Privacy Policy from time to time.  Changes will be posted on this page with an updated effective date.​​

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